Notes 9.0.1 Fix Pack 1 Install Issues

I ran into an error, right at the end of the installer, several times over the last few weeks where I would try to upgrade a user’s Notes client from 9.0.1 to 9.0.1FP1. I attended an Open Mic webcast the other day (which I highly recommend anyone attend these – they are very informative) and they provided us with a technote found here on one issue they have seen. I ended up having to use the Nice tool to completely remove the Notes 9.0.1 client and then I re-installed it as an Administrator. According to this technote, if you upgrade Notes 9.0.1 to FP1 as an Administrator account the issue will not occur. I have yet to test this.

Attempts to upgrade to Notes 9.0.1 Fix Pack 1 fail while renaming JVM directory

Technote (troubleshooting)


Attempts to install Notes 9.0.1 Fix Pack 1 fail during the renaming of the JVM directory. The install/upgrade log shows the following errors:

"Installation success or error status: 1603"

"ERROR: Failed to rename directory C:\Program Files (x86)\Lotus\Notes\jvm to C:\Program Files (x86)\Lotus\Notes\jvm_old:32"

This issue has been encountered during upgrades starting from 8.5.x to 9.0.1 to Fix Pack 1 and also with upgrades from clean installations of 9.0.1 to Fix Pack 1. The issue is not specific to any particular deployment method (e.g., Smart Upgrade, SCCM, etc).

Resolving the problem

This issue has been reported to Quality Engineering as APAR LO80392 (SPR KTOT9K3RXW) and is addressed in Notes 9.0.1 Fix Pack 1 Interim Fix 1. For download links, see technote 1657963 – Interim Fixes for 9.0.1.x IBM Notes, IBM Domino & IBM iNotes.

The issue does not occur if you run the install under an Administrator account.

For information on a related issue with Domino servers, see technote 1675089 – “Domino 9.0.1 Fix Pack 1 installer returns message “WARNING: JVM was not upgraded


NOTE: *****IBM has since released FP2 for the 9.0.1 client found here (the fix list for FP2 is found here)*****